Returns & Refunds Policy

Returns & Refunds Policy

Last Updated: September 2026

At VST Australia, we want you to be happy with your purchase. This policy explains our change-of-mind returns process and your rights where Goods are faulty, defective or otherwise covered by the Australian Consumer Law.

Change-of-Mind Returns

VST Australia accepts eligible change-of-mind returns within 14 days of delivery.

To be eligible for a change-of-mind return:

  • The Goods must be unused and in their original condition.
  • Goods should be returned with their original packaging where applicable.
  • The Goods must not be identified as non-returnable, clearance or otherwise excluded from change-of-mind returns.
  • The Customer must contact VST Australia before returning the Goods and follow our return instructions.

Return Shipping – Change of Mind

For change-of-mind returns, the Customer is responsible for the cost and risk of returning the Goods to VST Australia.

The original delivery charge is not refundable for a change-of-mind return, except where required by law.

VST Australia recommends using a tracked delivery service when returning Goods, as the Customer remains responsible for the Goods until they are received by VST Australia.

Faulty, Damaged or Incorrect Goods

If Goods are faulty, defective, damaged on arrival, incorrectly supplied or otherwise fail to meet the guarantees provided under the Australian Consumer Law, please contact us as soon as reasonably possible.

VST Australia may ask for photographs or other information to help assess the issue.

Where a return is required because of a fault, defect, incorrect supply or other matter covered by the Australian Consumer Law, VST Australia will provide appropriate instructions regarding the return of the Goods.

VST Australia will not require a Customer to pay return shipping where doing so would be inconsistent with the Customer's rights under the Australian Consumer Law.

Consumer Guarantees

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or compensation for reasonably foreseeable loss or damage.

These rights apply regardless of whether an item was purchased at full price, on sale or as part of a promotion.

Refunds

Where a refund is approved, VST Australia will process the refund to the original payment method where reasonably practicable.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

Exclusions from Change-of-Mind Returns

Change-of-mind returns may not be available for:

  • personalised or customised Goods;
  • Goods specifically made or ordered for the Customer;
  • Goods identified as non-returnable;
  • clearance or other products specifically identified as excluded from change-of-mind returns; or
  • Goods that have been used, damaged or altered after delivery.

These exclusions do not affect your rights under the Australian Consumer Law.

How to Request a Return

Please contact VST Australia before returning any Goods.

Email: sales@vst.com.au
Phone: +61 (3) 8339 4390

Please include:

  • your Order number;
  • the product details;
  • the reason for the return; and
  • photographs where relevant.

Do not send Goods back without first contacting VST Australia and receiving return instructions.

VST Australia Pty Ltd
ABN 61 169 510 365
Unit 1, 60 Yellowbox Drive
Craigieburn VIC 3064
Australia

Nothing in this Returns & Refunds Policy limits or excludes any rights or remedies available under the Australian Consumer Law.