Privacy Policy
VST Australia Pty Ltd
ABN 61 169 510 365
Last Updated: September 2026
VST Australia Pty Ltd ("VST Australia", "we", "us" or "our") respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit or use the VST Australia website, create an account, place an Order, contact us or otherwise interact with us.
1. Personal Information We Collect
Depending on how you interact with VST Australia, we may collect information such as:
- your name;
- billing and delivery addresses;
- email address;
- telephone number;
- account details;
- Order and purchase history;
- payment and transaction information;
- information you provide when contacting customer service;
- information relating to returns, refunds or warranty claims;
- information provided when entering competitions or promotions;
- website usage and technical information; and
- any other information you voluntarily provide to us.
We do not generally require sensitive information to purchase Goods from our website.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an Order;
- when you create or use an online account;
- when you subscribe to our marketing communications;
- when you contact us by email, telephone or other communication channels;
- when you request a return, refund or warranty assessment;
- when you participate in a promotion or competition;
- through your use of our website; and
- from service providers who assist us in operating our business.
3. Why We Collect Personal Information
We may collect, hold, use and disclose personal information for purposes including:
- processing and fulfilling Orders;
- arranging delivery;
- processing payments and refunds;
- providing customer service;
- managing returns and warranty claims;
- maintaining customer accounts;
- communicating with Customers about Orders;
- sending marketing communications where permitted;
- improving our website, products and services;
- preventing fraud and protecting the security of our website;
- maintaining business and financial records;
- complying with legal and regulatory obligations; and
- other purposes reasonably related to the operation of our business.
4. Payment Information
Payments made through the VST Australia website may be processed by third-party payment providers.
VST Australia does not generally store complete credit or debit card details on its own systems.
Payment information is handled by the relevant payment provider in accordance with its privacy policy and security practices.
5. Shopify and Service Providers
VST Australia uses third-party service providers to assist in operating our website, processing Orders, processing payments, arranging delivery, communicating with customers, managing inventory and providing other business services.
These providers may include website, hosting, payment, delivery, marketing, analytics and technology providers.
Where third-party providers handle personal information on our behalf, we take reasonable steps to ensure that information is handled appropriately.
6. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
- delivery and freight providers;
- payment providers;
- website and technology providers;
- IT and software providers;
- marketing and communications providers;
- professional advisers;
- insurers;
- government authorities or regulators where required by law; and
- other service providers who assist us in operating our business.
We do not sell your personal information.
7. Overseas Disclosure
Some third-party service providers used by VST Australia may store or process personal information outside Australia.
Where applicable, VST Australia will take reasonable steps to manage overseas disclosures in accordance with applicable privacy obligations.
8. Marketing Communications
Where permitted by law, VST Australia may use your contact details to send information about products, promotions, offers and other news.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your Orders, account or transactions.
9. Cookies and Website Technologies
The VST Australia website may use cookies and similar technologies to:
- operate the website;
- remember preferences;
- maintain shopping cart and account functionality;
- understand website usage;
- improve website performance; and
- support marketing and analytics activities.
You may be able to control cookies through your browser settings. Disabling some cookies may affect website functionality.
10. Security
VST Australia takes reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
11. Access and Correction
You may contact VST Australia to request access to personal information we hold about you or to request that inaccurate information be corrected.
We may need to verify your identity before providing access to or changing personal information.
12. Privacy Complaints
If you believe VST Australia has mishandled your personal information, please contact us so that we can investigate and respond to your complaint.
We will aim to acknowledge and investigate privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
13. Children
Our website is not specifically directed at children. We do not knowingly collect personal information from children where doing so would be inappropriate or unlawful.
14. Changes to this Privacy Policy
VST Australia may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or privacy obligations.
The latest version will be published on the VST Australia website.
15. Contact Us
For questions, requests or complaints regarding privacy, please contact:
VST Australia Pty Ltd
ABN:Â 61 169 510 365
Unit 1, 60 Yellowbox Drive
Craigieburn VIC 3064
Australia
Email:Â sales@vst.com.au
Phone:Â +61 (3) 8339 4390